Refund policy

Return and Refund Policy:

We aim for complete customer satisfaction. If you are not satisfied with your purchase, please review our return policy below.

Eligibility for Returns:

• Products must be returned within 5 working days of receipt.
• Items must be unused, in original packaging, and accompanied by proof of purchase.
• Customized Items / Products are not eligible for return.

Return Process:

• 1. Contact our customer service by writing to us at sumrajonline@gmail.com to initiate a return or you can login to your account to raise the request if it is under return period.
• 2. Ship the item to the provided address. Return shipping fees are the customer’s responsibility unless the product is defective.

Exchanges:

Contact us to ask about exchange options before returning your item.

Damages and issues:

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Refunds:

•  Refunds are processed and will credited to original payment method within 7 business days after receiving the returned product.
• Customized Items / Products are not eligible for refund.
• Shipping fees are non-refundable.

Contact:

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at sumrajonline@gmail.com or for urgency WhatsApp at 8715896999.